SHIPPING INFORMATION

• We ship our products direct to you via UPS.

• Standard Ground, 3-Day, Second Day, and Over-Night Services are available.

• We charge applicable carrier rates for your shipment plus a small packaging and handling fee.

• Generally, all orders in stock are shipped within one business day of receipt, although a small amount of our items are shipped from distributors that may require two or more business days.

• We make every effort to get expedited orders shipped as soon as possible.

• When an item is not in stock, we will contact you and let you know how soon we will get the item in and when you can expect your shipment.

• We do not ship International or to US Provinces

RETURNING A PRODUCT

• Please contact us before sending a product back.  We have a system in place to make the return process as painless as possible.

• To better serve you we must assign an RMA number to your product before it can be returned. We cannot accept returned products without an RMA number.

• The return process usually takes 2-4 weeks for return shipment, restocking, and refunding.

IF YOU RECIEVE YOUR PRODUCT IN NON-FUNCTIONAL CONDITION

• On rare occasions a product is shipped with a manufacturing defect. We understand this is frustrating and we want to make correcting the problem as painless as possible. We first require you to contact the manufacturer's technical support, even if you have a professional installer. The manufacturer will know his product better than anyone and can best determine the problem.

WARRANTY/REPAIRS

• The products we sell carry a manufacturer warranty.  Please contact the manufacturer directly for warranty and/or repair service, as each manufacturer handles warranties differently. If the manufacturer instructs you to return the product to us for replacement we can help you. Some manufacturers may refer you to a repair center in your area.

Contact us if you have any questions.